Terms & Conditions

TENACIOUS CYCLE TERMS AND CONDITIONS 

Welcome to Tenacious Cycle! These Terms and Conditions govern your use of our services, including classes, memberships, and access to our facilities. By participating in our activities, you agree to these terms:

1. Membership, Class Reservations & Cancellations 

  • ​All riders must create an account and sign a waiver before participating in any class. 

  • Memberships and class packages are non-transferable and non-refundable unless otherwise stated. 

  • Class reservations can be made through our online booking system and must be canceled at least 8 hours in advance to avoid a late cancelation fee. 

  • A late cancel will incur a fee of $10 for those on unlimited monthly memberships, and a lost credit for those on credit packs and flexible memberships. 

  • A no-show (a booked class without attending) will incur a fee of $20 and a lost credit. 

  • Tenacious Cycle reserves the right to modify class schedules, instructors, and policies as needed without prior notice. 

  • To ensure the best experience for our riders and instructors, early morning classes (specifically those starting at or before 6:00 AM) are subject to cancellation if no riders are booked at least 8 hours in advance. 

2. Health and Safety 

  • ​Riders must be at least 14 years old, and minors (14-17) must have a parent or guardian sign a waiver. 

  • You acknowledge that participation in indoor cycling classes involves physical exertion and assume all risks associated with such activity. 

  • If you have any medical conditions, please consult your physician before participating. 

3. Studio Etiquette 

  • Arrive at least 10 minutes before class to allow time for setup. Late arrivals may not be admitted. 

  • Proper athletic attire and closed-toe cycling shoes are required. 

  • Be respectful to instructors, staff, and fellow riders. Disruptive behavior may result in removal from the class. 

4. Payment and Fees 

  • ​All purchases are final, and payments must be made in advance through our website, app, or in-studio. 

  • Any promotional offers or discounts are subject to change at our discretion. 

5. Liability Waiver 

  • ​Tenacious Cycle is not responsible for any injuries, damages, or lost/stolen property. 

  • By attending classes, you agree to waive any claims against Tenacious Cycle, its employees and affiliates. 

6. Code of Conduct 

  • ​We strive to create an inclusive and positive environment. Any form of harassment, discrimination, or hate speech will not be tolerated. Such behavior may result in immediate termination of membership without a refund. 

  • We reserve the right to refuse service to anyone who violates these terms. 

7. Changes to Terms 

  • ​Tenacious Cycle reserves the right to update these Terms and Conditions at any time. Any changes will be posted on our website. 

8. Cancellation Policy 

  • We believe in flexibility - no long-term commitments required. You can cancel anytime. Unless otherwise noted, your membership will end immediately upon cancellation request, with a $20 processing fee applied at that time. 

  • If you originally signed up with a discounted rate, please note that if you choose to rejoin, your membership will be subject to our current pricing at the time of resubscription. 

9. Account Freeze 

  • ​Heading out on an adventure? No problem! Keep your discounted rate locked in by freezing your membership for just $10/month. 

10. Contact Information 

  • For any questions or concerns regarding these Terms and Conditions, please contact us at tenaciouscycle@gmail.com or visit our studio.